Improving patient experience

How to improve patient care and why it is important

Today, the patient journey is still in its infancy. But patients increasingly choose healthcare providers who can respond to their needs.
Improving patient experience is about improving the sum of all interactions that influence patient perceptions across the continuum of care. This starts with engaging people before they become patients and it continues with the diagnostic and therapeutic experience in a care setting. Ultimately what matters to patients are treatment outcomes that lead to higher-quality of life.
Patients stay loyal to health systems that create excellent experiences.


Jason Wolf, President and founder of The Beryl Institute and the Founding Editor of the Patient Experience Journal (PXJ)

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The Beryl Institute – headed by Jason A. Wolf – and Siemens Healthineers conducted a study to identify the factors that have the greatest influence on a patient’s healthcare experience. The results are summarized in a scorecard showing the most influential factors along the patient journey. This scorecard can be used to gauge system-wide patient experience efforts, and to identify gaps and areas for improvement.

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